Central Intake

Welcome to ACS RIA.  Central Intake serves as the initial contact for all ACS programs and services to include our Lending Library.  Please see our contact section to make appointments or seek information and referrals.

 What can you expect when you first come in to our ACS Office?

·        An initial interview and assessment of individual and family needs.  This includes filling out a DA Form 5897 and its equivalent electronic form in the Central Tracking System (CTS) for ACS.  The assessment will consist of an accurate understanding of the problem as identified by the client and the staff.

·        Information giving.  Simple information may be provided depending upon the client’s inquiries or a referral to the Information & Referral Program may be made for more in depth inquiries.

·        Referral(s) may be made depending on the client’s inquires and information.  The referrals may be made to ACS program managers or to outside agencies and organizations.

·        Follow-up.  ACS staff members request the clients’ support in responding to follow-up calls, letters and e-mails regarding service outcomes and quality.  If the client was referred to another agency or organization, the ACS staff may also contact those organizational representatives for outcomes and quality data.

 Please help us keep your records accurate and complete.  Let us know of any changes in contact information, military or employment status or changes within the family.